AeroDrill cuts cost of middlemen and pass on that benefit to the customers - We are an Australian based family business which have good connections with some of the good manufacturers in Asian sub continent. We have eliminated high cost processes from our business model and passed on the benefit to the customers.
We strive out best to source only quality products to our customers - At AeroDrill quality is at the heart of our business. Learning curve never ends however we work hard with manufacturers to source products which are of excellent quality. We welcome suggestions from our customers and respect any complaints.
We use Australian Post Parcel post service for all our shipments - As advertised by Australian Post it may take from 2-5 working days. Our shipment and handling may take up to 2 working days. If you do not receive your order within 7 working days, please contact us and we will try our best to resolve the issue.
We try our best to ensure everything right the first time - In case, either due to system error or shipment error, if you receive product which you have not ordered, please contact us and we will arrange free of cost return as soon as possible. We will use express post to ship your correct product as quickly possible.
No worries, you are covered by our 14 days return policy - If you want to return the product by using our 14 days return policy, contact us within the 14 days period and we will send you return authorization code. You will have to pay 15% restocking fee and shipment cost of returning it. Please ensure that the product you are returning is in its original packaging and state as you received it. Once we receive the product, your money will be refunded to your account within 3 working days of receipt of the product.
Please contact us as soon as possible if you change you mind - If the order has not left our warehouse, we will try our best to return it. However there will be restocking fee of 15% of the purchase price. If it has left the warehouse, you can return it once you receive it. Please refer to "I have changed my mind and would like to return my order"
No worries, you are covered by our comrehensive 14 days no cost return policy - We commit ourselves to the best quality and endeavor to provide our customers the best products. In case if you find out the product has some fault or is damaged, please contact us within 14 days of the receipt of the product. We will ask for evidence of damage by requesting pictures from you. Once our returns department approves it, we will send you return authorization code. Once we receive the product along with evidence of shipment cost, we will refund you the price and shipment costs within 3 working days of receiving the product.
We ship all our products by Australian Post parcel shippment method - Our website is directly integrated with Australian Post and the cost added to your cart is the one which is directly charged by Australian post. However we do provide shipping discounts for orders above $250.
We are 100% online store which is part of our low cost policy. - We have cut warehousing and showroom costs to make our prices highly competitive. We have provided details on product specifications and images to help you choose what you want. You have the option to return the product if you change your mind later.